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Christmas - Delivery Times & Company Holidays

Happy Holidays!

We wish you happy holidays, a happy new year, and above all, good health for the coming year! We will be back for you from Saturday, January 4, 2020. All online orders placed during this time will be shipped on January 6, 2020.

Gift Wrapping Service - now also for Online Orders

Whether you visit our store or order online: We are happy to wrap your gifts! For your online order, simply write your wrapping request in the comment field, and we'll take care of the rest.

General Delivery Times Switzerland

Standard Shipping (items in stock, lighter than 30 kg)

All orders received Monday to Friday will be delivered within 1-2 business days, provided we have the goods in stock. Orders received after 12 noon will be shipped on the following business day. Please note that online orders are not processed on public holidays and weekends. Please note that deliveries are only made on business days.

 

Shipping Costs Switzerland

Standard Shipping (items up to 30 kg, excl. furniture)

For standard shipping (excluding furniture) to Switzerland and Liechtenstein:
Items up to 30kg are usually shipped via DHL Express. The shipping cost for standard shipping is CHF 9.-. For a sales price of CHF 200.- or more, delivery is free.Excluded are items that fall under bulky goods; for these, we charge a shipping fee of CHF 19.-. In this case, you will be notified during the checkout process that it is a bulky goods item.

 

Furniture Deliveries (items over 30 kg)

We are happy to organize furniture shipping for you at a flat rate of CHF 100.- in Switzerland and Liechtenstein. Delivery is made directly to the children's room and is charged separately. Take-back and disposal of furniture pieces are also possible; if interested, we will gladly provide you with a quote.
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Shipping Costs Abroad 

Standard Shipping (items up to 30 kg, excl. furniture)
For shipping to Germany and Austria:
Shipping is usually via GLS and costs CHF 25.- per order. Goods are charged without Swiss VAT. For deliveries to Germany and Austria, taxes (e.g., VAT at 19% or 20% as of January 2017), customs duties, and other fees may apply.
These additional charges are not included in the displayed prices and are to be borne by the customer.

Customs duties are generally collected by the respective customs authorities and charged directly to the customer. For shipping via GLS (standard case), GLS handles the customs clearance process for an additional fee and charges this directly to the customer.
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Furniture Deliveries (items over 30 kg)
Unfortunately, furniture deliveries to Germany and Austria are currently not possible. If you have any questions, please contact us at info@mysnowflake.ch or by phone at +41 (0) 44 342 11 44.