PRIVACY POLICY
The protection of customer data and privacy (hereinafter, for simplicity, "Customer") is important to SNOWFLAKE Lifestyle AG, Hangenmoosstrasse 8, CH-8820 Wädenswil, (hereinafter "SNOWFLAKE"). With this privacy policy, which applies to all business activities of SNOWFLAKE, we inform you comprehensively about how SNOWFLAKE uses data that you make accessible when using the website https://www.mysnowflake.ch. You can decide at any time whether you wish your personal data to be processed.
Both historical and future data are collected. If you consent to the processing, not only future data but also historical data already stored by us will be processed.
When we refer to the processing of personal data in this privacy policy, we mean any handling of personal data, including, for example, the collection, storage, management, use, transmission, disclosure or deletion of your personal data.
In case of contradictions between this privacy policy and other contractual terms and conditions, the provisions of the privacy policy shall prevail.
We collect and store data that is necessary to provide better customer service.
We collect your personal data every time we have contact with you. The situations in which we have contact with you vary. For example, we collect your personal data under the following circumstances:
Which personal data is collected depends on the individual case. On the one hand, we collect data that you provide to us, and on the other hand, we collect data that is automatically or manually recorded when we have contact with you. For example, we collect the following data:
Personal data
Customer activity data
The data controller is SNOWFLAKE Lifestyle AG, Hangenmoosstrasse 8, CH-8820 Wädenswil.
We store your personal data for as long as we deem it necessary or appropriate to comply with applicable laws or for as long as it is necessary for the purposes for which it was collected.
We delete the data as soon as it is no longer needed. In any case, after the expiry of the statutory maximum retention period or upon customer request.
We have technical and organizational security measures to protect your data from unauthorized and unlawful access. We would like to point out that the transmission of information via the Internet and other electronic means involves certain security risks and that we cannot guarantee the security of information transmitted to us in this way.
Insofar as it is essential for the processing of the order, data will be passed on to trading partners (such as, among others, postal services, logistics companies, credit card companies, credit checks). SNOWFLAKE is entitled to use customer data for company-internal communications or similar.
SNOWFLAKE may disclose your personal data if this is necessary to comply with applicable laws and regulations, in legal proceedings, at the request of the competent courts or authorities, or due to other legal obligations to protect and defend our rights or property.
Customers can change and delete their data at any time in their user account or have their data changed or deleted by e-mailing SNOWFLAKE at info@mysnowflake.ch.
A cookie is a small text file that our website leaves on your computer, tablet computer or smartphone when you access or visit our website. In this way, our website can store certain entries and settings (e.g. login, language, font size and other display preferences) permanently or for a certain period of time, and you do not have to re-enter them each time you visit.
We use cookies to ensure the functionality of the website (such as the shopping cart functionality). Cookies are also used to improve your shopping experience and to make navigating our website as pleasant as possible for you. Such cookies are absolutely necessary to be able to offer you this service at all. In addition, functional cookies are used, for example, to temporarily store your log-in data. This ensures that your data is secure when you are logged in. Performance cookies are then used to reduce the loading time of the website.
Most of the cookies we use are automatically deleted from your computer or mobile device after the browser session ends.
In addition, we also use temporary and permanent cookies. These remain stored on your computer or mobile device after the browser session ends. When you visit one of our websites again, your preferred entries and settings are automatically recognized. These temporary or permanent cookies remain stored on your computer or mobile device for between one month and ten years, depending on the type of cookie, and are automatically deactivated after the programmed time expires. They serve to make our websites more user-friendly, effective and secure.
The cookies we use do not store any personal data. The stored data of the cookies cannot be assigned to a specific person. When a cookie is activated, it is assigned an identification number.
You can control and/or delete cookies as you wish. You can find out how here: www.aboutcookies.org. You can delete all cookies stored on your computer and set most browsers to prevent cookies from being stored. However, in this case, you may have to manually make some settings each time you visit our website. If you decide not to accept our cookies, you will not see certain information on our website and some functions that are intended to improve your shopping experience cannot be used.
Each time our website is accessed, usage data is transmitted by the internet browser and stored in protocol files, so-called log files, such as the date and time of access, IP address of the computer or mobile device, name of the accessed website from which you came to our website. These log files cannot be assigned to a specific person and serve exclusively to ensure the smooth operation of the website and to improve our offer.
The evaluation of the log files is only used for statistical purposes of our website and evaluated for its optimization.
Our website may use so-called social plugins from social networks: Google+, Twitter, Pinterest and Facebook. These social plugins allow you to recommend the desired website to other users via the selected social network. The recommendation buttons are provided by the social networks. When the social plugin is activated, data (including your IP address) is transmitted to the selected social network. SNOWFLAKE has no influence on the data collected by Google+, Twitter, Pinterest or Facebook.
Further information on the purpose and scope of data collection, the further processing and use of data and setting options can be found in the privacy policies of the social network providers:
If you want to prevent your browser from sending cookies to other providers, you can block this in your browser settings by selecting the "Block third-party cookies" function. However, with this setting, it may happen that certain content on our website no longer functions.
Google Analytics
This website uses functions of the web analysis service Google Analytics. The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
Google Analytics uses so-called "cookies". These are text files that are stored on your computer and enable an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there.
The storage of Google Analytics cookies is based on Art. 6 Para. 1 lit. f GDPR. The website operator has a legitimate interest in analyzing user behavior in order to optimize both its web offering and its advertising.
IP anonymization
We have activated the IP anonymization function on this website. This means that your IP address will be truncated by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area before being transmitted to the USA. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to website use and internet use to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.
Browser Plugin
You can prevent the storage of cookies by setting your browser software accordingly; however, we would like to point out that in this case you may not be able to use all functions of this website to their full extent. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=de.
Objection to data collection
You can prevent the collection of your data by Google Analytics by clicking on the following link. An opt-out cookie will be set that prevents the collection of your data on future visits to this website: Deactivate Google Analytics.
More information on how Google Analytics handles user data can be found in Google's privacy policy: https://support.google.com/analytics/answer/6004245?hl=de.
Order data processing
We have concluded an agreement with Google for order data processing and fully implement the strict requirements of the German data protection authorities when using Google Analytics.
Demographic characteristics in Google Analytics
This website uses the "demographic characteristics" function of Google Analytics. This allows reports to be created that contain statements about the age, gender and interests of site visitors. This data comes from interest-based advertising from Google as well as from visitor data from third-party providers. This data cannot be assigned to a specific person. You can deactivate this function at any time via the ad settings in your Google account or generally prohibit the collection of your data by Google Analytics as described in the "Objection to data collection" section.
16. Privacy Policy
here is the link to our Privacy Policy
Wädenswil, January 5, 2017
